Shipping policy
Last updated: May 28, 2026
Thank you for shopping with Tiventra. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.
Order Processing Time
All orders are processed within 2–3 business days after payment has been successfully confirmed.
Please note:
- Orders are not processed or shipped on weekends or public holidays.
- Orders placed during weekends or holidays will be processed on the next business day.
- In cases of severe weather, transportation disruptions, or other unforeseen circumstances, shipping may be delayed until conditions become stable and safe for delivery.
Shipping Time
After your order has been processed and shipped, the estimated delivery time is approximately 30–45 business days depending on your destination and local carrier operations.
Please note that delivery times are estimates and may vary due to customs procedures, carrier delays, weather conditions, or other external factors beyond our control.
Shipping Fees
- Orders with a merchandise total over $40 USD qualify for free standard shipping.
- Large or oversized items may require additional shipping charges based on weight and size and are not eligible for the free shipping offer.
Shipping fees, if applicable, will be displayed during checkout before payment is completed.
Order Tracking
Once your order has been shipped, a tracking number will be generated and sent to you via email.
You can track your shipment status at:
Please allow a few business days for tracking information to update after shipment.
Lost Packages
If your package appears to be lost during transit, please contact us as soon as possible at admin@tiventra.shop.
Our support team will assist you in communicating with the shipping carrier and help provide a suitable resolution whenever possible.
Incorrect Shipping Information
Please ensure that your shipping address is accurate and complete before placing your order.
Tiventra is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by customers.
Contact Information
Store Name: Tiventra
Legal Representative: Rachel Burton
Email: admin@tiventra.shop
Phone: +1 812-569-0345
Business Address: 720 Maple St, Columbus Indiana 47201, United States