Privacy policy
Last updated: May 28, 2026
Tiventra operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Tiventra is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.
Depending on how you interact with the Services and as permitted by applicable law, we may collect the following categories of personal information:
- Contact details including your name, billing address, shipping address, phone number, and email address.
- Financial information including payment card details, billing information, transaction details, and payment confirmations.
- Account information including usernames, passwords, preferences, and account settings.
- Transaction information including products viewed, added to cart, purchased, exchanged, returned, or canceled.
- Communications including messages you send to us through customer support or email inquiries.
- Device information including browser type, IP address, network connection, and device identifiers.
- Usage information including browsing behavior and interactions with the Services.
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you when you create an account, place an order, contact us, or otherwise interact with the Services.
- Automatically through cookies, tracking technologies, and your use of the Services.
- From service providers who process information on our behalf.
- From business partners or other third parties.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing and Improving the Services
We use your information to process payments, fulfill orders, arrange shipping, manage returns and exchanges, maintain accounts, personalize your shopping experience, and improve our Services.
Marketing and Advertising
We may use your information to send promotional communications and display relevant advertisements related to our products and Services.
Security and Fraud Prevention
We use personal information to help detect, investigate, prevent, and respond to fraudulent, unauthorized, or illegal activity and to maintain the security of our Services.
Customer Support and Communication
We use your information to respond to inquiries, provide support, and communicate with you regarding your account or orders.
Legal Compliance
We may use or disclose your information to comply with applicable laws, legal obligations, or lawful requests from authorities.
How We Disclose Personal Information
We may disclose your personal information in the following circumstances:
- With Shopify and third-party service providers that support payment processing, fulfillment, shipping, customer support, analytics, cloud storage, and website operations.
- With marketing and advertising partners to provide relevant advertising and promotions.
- When required by law or legal process.
- In connection with a merger, acquisition, bankruptcy, or other business transaction.
- With your consent or at your direction.
Relationship with Shopify
Our store is hosted by Shopify, which collects and processes personal information in order to provide and improve the Services. Information submitted through the Services may be shared with Shopify and its partners located in different countries.
To learn more about how Shopify processes your personal information, please visit:
Shopify Consumer Privacy Policy
Third-Party Websites and Links
The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their policies before providing personal information.
Children’s Privacy
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.
Security and Retention of Information
We implement reasonable security measures to protect your personal information. However, no method of transmission or electronic storage is completely secure.
We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct inaccurate information
- The right to request deletion of your information
- The right to receive a copy of your data
- The right to opt out of targeted advertising or certain data sharing activities
You may exercise your rights by contacting us using the contact details provided below.
You can also learn more about privacy rights related to Shopify here:
International Data Transfers
Your personal information may be transferred to and processed in countries outside your country of residence. Where required, we rely on recognized legal mechanisms to safeguard international data transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with a revised “Last updated” date.
Contact Information
Store Name: Tiventra
Legal Representative: Rachel Burton
Email: admin@tiventra.shop
Phone: +1 812-569-0345
Business Address: 720 Maple St, Columbus, IN 47201, United States